AcceptRemote
Remote management of autonomous mobility, designed around people, trust and societal acceptance
AcceptRemote
Remote management of autonomous mobility, designed around people, trust and societal acceptance
AcceptRemote is a European research project funded under Horizon Europe – Cluster 5 (Climate, Energy and Mobility), addressing a core challenge of next-generation mobility systems: the societal acceptance of remotely managed and autonomous connected vehicles.
As cities move towards Connected, Cooperative and Automated Mobility (CCAM), technological capabilities are advancing faster than the social, organisational and governance models needed to integrate them safely and sustainably into everyday life. Remote supervision and coordination of autonomous fleets are already technically feasible, but public trust, legitimacy and acceptance remain unresolved issues.
AcceptRemote responds to this gap by placing societal readiness at the centre of system design. Citizens, users, stakeholders and institutions are embedded throughout the innovation lifecycle — from concept definition to real-world validation — ensuring that acceptance, trust and legitimacy are treated as core design requirements, not as late-stage communication challenges.
Project impacts
Trust‑centred mobility design
AcceptRemote shifts the focus of autonomous mobility from purely technological performance to social legitimacy and trust. By embedding citizens, users and stakeholders into the design process, the project enables the development of mobility services that respond to real expectations, concerns and values. This reduces resistance to innovation, mitigates societal risk and increases long‑term adoption. Trust is treated as a design variable, not as a communication problem, ensuring that future mobility services are not only efficient, but socially credible and publicly acceptable.
European standardisation of societal readiness
The project contributes to the construction of a shared European methodology for Societal Readiness. AcceptRemote acts as a pilot within a broader European framework aimed at defining standard approaches to assess social acceptance, ethical sustainability and public legitimacy of emerging technologies. This creates long‑term value beyond the project itself, supporting policy‑makers, cities and infrastructure managers with transferable tools, methods and models applicable across multiple mobility domains.
Sustainable urban integration
By focusing on real urban contexts, AcceptRemote supports the development of mobility services that integrate coherently into existing city ecosystems. The project addresses critical challenges such as urban congestion, infrastructure interaction, fleet coordination and service design. This enables cities to deploy autonomous mobility solutions that improve traffic efficiency, environmental sustainability and service accessibility without generating social disruption or exclusion.
Evidence‑based governance and policy support
AcceptRemote generates structured knowledge and data to support public authorities and decision‑makers. Through systematic societal assessment and impact evaluation, the project provides evidence for regulatory frameworks, governance models and public policies. This strengthens institutional capacity to govern autonomous mobility responsibly, balancing innovation, safety, ethics and social acceptance.
Project impacts
Trust‑centred mobility design
AcceptRemote shifts the focus of autonomous mobility from purely technological performance to social legitimacy and trust. By embedding citizens, users and stakeholders into the design process, the project enables the development of mobility services that respond to real expectations, concerns and values. This reduces resistance to innovation, mitigates societal risk and increases long‑term adoption. Trust is treated as a design variable, not as a communication problem, ensuring that future mobility services are not only efficient, but socially credible and publicly acceptable.
European standardisation of societal readiness
The project contributes to the construction of a shared European methodology for Societal Readiness. AcceptRemote acts as a pilot within a broader European framework aimed at defining standard approaches to assess social acceptance, ethical sustainability and public legitimacy of emerging technologies. This creates long‑term value beyond the project itself, supporting policy‑makers, cities and infrastructure managers with transferable tools, methods and models applicable across multiple mobility domains.
Sustainable urban integration
By focusing on real urban contexts, AcceptRemote supports the development of mobility services that integrate coherently into existing city ecosystems. The project addresses critical challenges such as urban congestion, infrastructure interaction, fleet coordination and service design. This enables cities to deploy autonomous mobility solutions that improve traffic efficiency, environmental sustainability and service accessibility without generating social disruption or exclusion.
Evidence‑based governance and policy support
AcceptRemote generates structured knowledge and data to support public authorities and decision‑makers. Through systematic societal assessment and impact evaluation, the project provides evidence for regulatory frameworks, governance models and public policies. This strengthens institutional capacity to govern autonomous mobility responsibly, balancing innovation, safety, ethics and social acceptance.
